An advanced knowledge base management service is the first step to customer care automation. Here are the main features Aistant already has:
Totally customizable help center for your product or service. Your own logo, header/footer, page layouts, and styles.
Your knowledge base’s content is under your full control. You can organize your documentation with hierarchical sections, assign tags and questions to articles and re-order the position of articles at any time.
Aistant automatically creates a new version of your article on each modification. You can publish some previous revision and work on the latest draft at the same time.
Good question - is a half of an answer. That's why Aistant provides smart search suggestions based on your documentation's content and users’ search requests.
You can assign your own domain to your Aistant account and even integrate the help center to your own website (here is an example)